Daniel Johnson
1916 Hasley Drive, The Village, OK 73120
405-664-0873 djohnson@progman.us http://progman.us
Objective
My objective is to work as a server & network administrator at a company where high standards and integrity are consistently demanded of every employee. I want to apply my experience to solve business problems both preemptively and reactively.
Education
BS Computer Science, The University of Central Oklahoma 2001-2005
Certifications (see http://progman.us/certifications/ for details)
VCAP5-DCD VCAP5-DCA VCP4
RHCE (on RHEL6) RHCVA NPP
CompTIA A+
Experience
Dell EMC, Oklahoma City, Master ProSupport Engineer for VMware/Linux (August 2015 – Present)
Handled normal and executive escalations from all front-line and internal groups
Collaborated with diverse internal groups and 3rd party vendors (Red Hat, VMware, etc) as appropriate on behalf of customers
Developed training for fellow SSTs and front-line agents and proctored tests
Owned and drove to resolution highly-complex issues for large and small customers both in the US and internationally
Dell, Oklahoma City, Senior ProSupport Engineer for VMware/Linux (February 2014 – August 2015)
Handled escalations from the HC-V and HC-A front-line queues
Engaged 3rd party vendors (Red Hat, VMware, etc) as appropriate on behalf of customers
Developed training for front-line agents and proctored tests
Resolved highly-complex issues for large and small customers both in the US and internationally
Dell, Oklahoma City, High Complexity Virtualization (HC-V) queue (April 2011 – February 2014)
Diagnosed and resolved complex technical & service issues for high-profile customers
Demonstrated dependable attendance and attention to detail
Provided thorough and clear documentation throughout each case
Managed communication and timelines with customers to resolve issues quickly
Progressed through multiple technical certifications to demonstrate and improve my skills
C. H. Guernsey & Company (CHG), Oklahoma City, IT dept (May 1997 – April 2011)
Server administrator for Linux and MS Windows on “white box”, Gateway, and HP/Compaq boxes
Multi-state network administrator
In charge of Windows-based Accounting/HR applications and databases since 2008
Administered Slackware Linux servers for Samba, Apache, Qmail, Postfix, BIND, and ISC dhcpd
Spearheaded replacement of hub-based multi-segment network with gigabit switch-based network with multiple VLANs and administered said network (Extreme Networks hardware)
Introduced virtualization with VMware ESXi v4.1, Workstation v5.5-7, Player v1 / 2, Server v1.
Personal consulting
Built/Rebuilt computers for family and friends, often using retired/”junk” machines from CHG
Made several trips to Haiti to repair computers for a non-profit trade school operated by a friend